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RETURN POLICY
Eligible items may be exchanged for another available size or product of equal or greater value. Any price difference will be charged accordingly.
To arrange an exchange, please contact us at info@anthophoria.com.
You may choose to receive the value of your returned item as Store Credit, valid for 12 months from the date of issue.
The Store Credit will be issued via email as a unique code and can be redeemed on future purchases made through www.anthophoria.com.
Refunds are processed within 5 business days after the returned items have been received and inspected.
Refunds are issued using the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, bank fees, currency conversion fees, customs duties, taxes, and any import charges are non-refundable.
To request a return:
- Contact us at info@anthophoria.com within 14 calendar days of receiving your order.
- You will receive return instructions by email.
- Pack the item securely in its original packaging.
- Return the parcel using a tracked shipping service.
For your convenience, if you wish to use one of our partner couriers (ACS Courier or DHL Express), we can provide a prepaid shipping label. The corresponding return shipping cost will be deducted from your refund or Store Credit.
The customer is responsible for the returned parcel until it has been safely delivered to Anthophoria.
Once your return has been received and approved, you will receive a confirmation email regarding your exchange, Store Credit, or refund.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean including your original order receipt.